Shipping policy
Shipping Policy
Thank you for shopping at CoolKidsSti.com. We are committed to delivering your order quickly and safely.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed slightly. We appreciate your patience and understanding.
Shipping Times
Estimated delivery times:
United States: 5–12 business days
Canada: 7–15 business days
Europe: 7–15 business days
International Orders: 10–20 business days
Delivery times may vary depending on your location, customs processing, and local courier services.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–72 hours for tracking updates to appear.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by customers.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us and we will do our best to assist you.
Customs & Import Taxes
International customers may be responsible for customs fees, import duties, or taxes imposed by their country. These charges are not included in the item price or shipping cost.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: support@coolkidssti.com
Thank you for choosing CoolKidsSti.com!